RETURN POLICY

1. Damaged or Incorrectly Delivered Items

Received the wrong item? Or did your order arrive damaged? Email us immediately at info@resilea.store — we'll resolve it as quickly as possible.

2. Right of Withdrawal (14 Days)

You may submit a return request within 14 days of receiving your order, with or without providing a reason. This right applies in addition to our standard customer service and subject to the conditions described below.

For customers in the EU and UK, this right is provided in accordance with the EU Consumer Rights Directive (Directive 2011/83/EU) and the UK Consumer Contracts Regulations 2013. For all other regions, this is offered as part of our company policy.

3. Conditions for a Valid Return

The item must be:

• Unused and undamaged;
• In its original, unopened packaging (including any seal or safety sticker);
• Accompanied by proof of purchase (order confirmation or invoice).

Items returned without prior approval cannot be processed.

4. Cancelling an Order

• You may cancel within 24 hours of placing your order.
• Cancellations must be requested by contacting us directly (email or contact form).
• After 24 hours, your order is automatically processed and shipped and can no longer be cancelled.
• If your order has already shipped, you may return it after delivery in accordance with this policy.

5. Return Shipping and Service Fees

Return shipping costs are the responsibility of the customer. Applicable rates by region:

These amounts will be deducted from your refund once your return has been approved.

6. Hygiene Exception (Seal Broken)

For health and hygiene reasons, we cannot accept returns of cosmetic or supplement products where:

• The seal has been opened or removed; or
• The safety sticker has been damaged.

Products that are visibly opened are considered to have a broken seal.

This exception is provided in accordance with Article 16(e) of the EU Consumer Rights Directive and Regulation 28(1)(b) of the UK Consumer Contracts Regulations 2013. The same hygiene standard applies to all other regions as part of our company policy.

7. How to Request a Return

1. Email info@resilea.store with your order number and (optionally) your reason for returning.
2. After approval, you will receive a return label and shipping instructions.
3. Ship the item within the specified timeframe.

Shipments sent without our prior approval cannot be processed.

8. Items We Do Not Accept for Return

• Products with a broken seal;
• Sale or clearance items;
• Gift cards.

9. Exchanges

Would you like a different variant or product? Return your item following the procedure above and place a new order in the store.

10. Refunds: When and How

• After receiving and inspecting your return, we will send a confirmation email.
• If approved, we will issue your refund within 10 business days via your original payment method.
• Please allow additional processing time from your bank or credit card provider.
• Haven't received your refund after 15 business days? Email us at info@resilea.store.

Important:

• Refunds are processed only after receipt and inspection of the returned product.
• Orders that have already been shipped are not eligible for cancellation or an immediate refund — a refund can only be issued after the return has been received.
• No refunds without a return shipment.

Questions?

Send us a message at info@resilea.store — we're happy to help.