PRIVACY POLICY

Last Updated: August 16, 2026

This Privacy Policy describes how Resilea™ (the "Site", "we", "us" or "our") collects, uses and discloses your personal data when you visit, use or make a purchase through our services via contact with us about the Site (collectively the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor or another individual whose data we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect data about you from various sources, as described below. The data we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the data we collect to communicate with you, improve the Services, comply with legal obligations, enforce applicable terms and protect or defend the Services, our rights and the rights of our users or others.

What Personal Data We Collect

The types of personal data we obtain about you depend on how you use the Site and the Services. When we use the term "personal data", we refer to information that identifies you, that relates to, that describes or that can be linked to you. The following sections describe the categories and specific types of personal data we collect.

Data We Collect Directly From You

Data you submit directly to us through our Services may include:

  • Contact details, including your name, address, phone number and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
  • Account information, including your username, password, security questions and other information used for account security.
  • Shopping data, including items you view, place in your shopping cart, saved in your account such as loyalty points, reviews, referrals or gift cards, or purchases.
  • Loyalty points/product reviews/referrals/gift cards saved.
  • Customer support information, including the information you choose to include in communications with us, for example when you send a message through the Services.

Certain features of the Services may require you to provide us with certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Data We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). We may do so using cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Data We Obtain From Third Parties

Finally, we may obtain data about you from third parties, including from vendors and service providers who collect data on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you have requested, and to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain data using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

All data we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third Party Websites and Links.

How We Use Your Personal Data

Providing products and services: We use your personal data to provide you with the Services and to perform our contract with you, including to process your payments, fulfil your orders, send you notifications regarding your account, purchases, returns, exchanges or other transactions, to manage your account, arrange shipping, facilitate returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to link your account to other Shopify services you may choose to use. In this case, Shopify will process your data as set out in their Privacy Policy and Consumer Privacy Policy.

Marketing and advertising: We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or post, and to show you advertisements for products or services. This may include the use of your personal data to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for this data processing is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.

Security and fraud prevention: We use your personal data to detect, investigate or take action against potential fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, pursuant to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the cookies we use in connection with powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to improve the Site and the Services (including to remember your actions and preferences), to conduct analytics and to better understand user interaction with the Services (in our legitimate interests to manage, improve and optimise the Services).

Third Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not linked or operated by us, you should review their privacy and security policies and other terms.

Children and Privacy

The Services are not intended for children, and we do not knowingly collect personal data from children.

Data Security and Retention

Please note that no security measure is perfect, and we cannot guarantee "perfect security". Additionally, the information you send to us may not always be secure during transmission.

Your Rights

Depending on where you live, you may have some or all rights regarding your personal data. You may request access to the data we hold about you or request that we correct, delete or transfer data.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee, which begins on the day the order has been delivered according to the carrier.

If you are not satisfied with the product within this period, you can contact our customer service via email. We are always open to finding a suitable solution together, including a refund in accordance with our terms.

After the 30-day period has expired, the money-back guarantee lapses. Requests submitted after this period are no longer eligible for a refund.

Contact

If you have any questions about our privacy policy or wish to exercise any of the above rights, please contact us at info@resilea.store